FAQ

Frequently Asked Questions.

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  • What is Web Hosting ?

    Every website you visit basically consist of two main elements, A domain and a web host. You can imagine it a domain name as an address and the web hosting is a physical big building.

    When you are searching through the web and type in any URL (i.e. https://www.intronexus.com), your web browser basically search that particular domain name (i.e. intronexus.com) and questions that where is this website hosted. The web browser then loads up the data/content which is stored there.

    Web hosting is efficaciously the process of use a server to host a particular website. There are several types of web hostings available out there in the market. Intronexus, just like other web hosts offer different packages so the can can get the best resource and best package to match their requirements. At intronexus customers only have to pay for the resources they use. The more famous the website, the more resources they need in order to function effectively

    So the good news for you is that with intonexus’ flexible and best-in-class web hosting plans, you can upgrade the package as per your requirements whenever you want. So you can start off with Basic hosting plan and gradually upgrade it to Advance or further.

  • How does a web hosting work ?

    Your website is generally a group of files (in most cases) and database which you serve to your customer when they visit your website. Intronexus basically assign space for you to store your website and database

    When you successfully sign up Intronexus, you’ll receive login details to access your hosting account’s admin panel.

    At Intronexus, we offer custom built hosting control panel. By using our control panel you can carry out basic hosting management system, monitor your website’s resource usage, create email addresses and install a content management systems (CMSs) like WordPress etc. in one click. Please note that this will be different to the admin panel for your website, which will be created when you install a CMS like WordPress etc. This is the admin panel for your server as a whole.

  • Are there different types of web hosting services ?

    Yes! It comes in several shapes and sizes, with different setups which are suitable for different type of webmaster, in general it can be differentiate into following categories.

    Shared Hosting : Shared hosting is the cheapest form of web hosting available in since it has minimum use of hardware. It simply means multiple websites are hosted on the same server. In which each user allocated a certain amount of storage space and a certain number of resources. It is suitable for bloggers and hobbyists.

    VPS Hosting : A Virtual Private Server is like shared web hosting setup on steroids, VPS use more powerful hardware and while multiple websites are being stored on the same physical hardware, each of them virtualisation software to allow them to operate independently as though they are dedicated mini servers.

    Dedicated Hosting : Dedicated hosting is a great option compared to shared hosting. As its name suggests, it is dedicated to host a single website. Dedicated hosting is not like Shared and VPS hosting in which the user have to share storage space and resources with other people whose website is being hosted on the same server. Dedicated hosting have a physical piece of hardware which is dedicated to serve a single website.

    Cloud Hosting : Cloud hosting let webmasters to tap into a large bank of servers that are all interlinked and designed to take over from each other if needed. Briefly if you need more resources then the cloud will provide more resources as there is hike in demand. Cloud hosting is the best option if you want 100% uptime and you don’t care how much you need to pay for that service.

    Intronexus provides a combination of Shared and Cloud hosting. This unique combination allows us to provide best-in-class website hosting at unbeatable and economical price.

  • Do i need technical knowledge to use Intronexus hosting ?

    Absolutely not! At intronexus we try to make it as easy as possible for newbie users to pick up the basics as they go along. Many of the everyday tasks, such as setting up an email address or installing a content management system (CMS), it can be done with just a few clicks and with no technical knowledge required. However, don’t let that fool you - while it is easy to understand and implement the basics and get going, our hosting packages are also best for experienced developers and large scale enterprises.

    After all, there’s no reason why something can’t be both user-friendly and powerful at the same time.

    If you’re struggling, there’s no shortage of online guides and videos to walk you through the most common tasks that you might want to carry out, and we also have a customer support team who’ll be more than happy to help if you get stuck anywhere in the process. But for most of our customers, no help is needed as we try to set up everything in the beginning correctly. And if you want any help then our customer is ready to help you out.

  • What are the main differences between VPS and a Shared hosting ?

    Good question! A VPS (Virtual Private Server) is like a cross between shared hosting and dedicated server. It is not quite the best of both worlds, but it is a good combination and helps you to keep the overall cost low. Some people compare shared hosting to living in an apartment complex and VPS hosting to living in a condo.

    With shared hosting you are sharing a server and it’s resources with other different websites. With a VPS, you are still sharing resources because that’s determined by the hardware itself, but the software is setup in such a way that a single machine acts like multiple different servers, providing a different virtual server for every single user.

    For webmasters, by using a VPS means that they get the administrative power of a dedicated hosting setup, including the ability to customize their server to suit them

  • How long will it take to set up a Intronexus hosting account ?

    Not long at all! We are really proud of the fact that the setup is instant, that means any new customer can get started without any delay. Just create your account, walk through the setup process and you will be ready to log into your account and start managing your new hosting account.

  • What kind of web hosting plans do I need?

    It totally depends on what kind of website you have and what is your budget? As a startup, shared hosting is the best option to start as it is economical, and Intronexus’ hosting plans are suitable for almost any type of website from a blog to big e-commerce website. Our hosting helps you to keep the price down during the early days of your website allowing you to pay only for the resources that you need. If your website starts getting more traffic, you can easily upgrade and pick up some extra features.

    Ultimately, every website is different. If you are not sure, get in touch with our team and they will help you in the process.

  • What is hosting bandwidth ?

    The term bandwidth refers to the transmission capacity of a connection and is an important factor when determining the quality and speed of a network or the internet connection.

    When a user opens your website, they send a request to a server and the server responds by literally serving up your website. Imagine it as like turning on a tap. The more people visit your website, the more water is flowing through the pipe, until you reach a point at which the pipe is full of water and it’s running at full capacity.

    The same idea is applicable on your website. If too many people are trying to access your website at the same time, the pipe gets filled up and the site starts to slow down and even stop working altogether. And your hosting bandwidth is what determines the width of that pipe.

    While other hosting providers offer limited bandwidth, Intronexus offers truly unlimited bandwidth with Standard and Advance hosting plans.

  • What’s a MySQL Database and MariaDB Database ?

    MySQL is an open source database management system that uses structured query language (SQL) to access, add to and manage the content of a database. MySQL is an open source tool to use so it is first priority of many software developers, that is why it forms the backbone of many of the most popular operating systems.

    Most popular content management system (such as WordPress) use it to store data. Every change you make in your CMS is recorded in MySQL database. And then every time a visitor visits your site, the content of that database is served up to them.

    Now MariaDB made by the original developers of MySQL and guaranteed to stay open source. MariaDB is developed as open source software and as a relational database it provides a SQL interface for accessing data.

  • What is an SSL certificate ?

    MySQL is an open source database management system that uses structured query language (SQL) to access, add to and manage the content of a database. MySQL is an open source tool to use so it is first priority of many software developers, that is why it forms the backbone of many of the most popular operating systems.

    Most popular content management system (such as WordPress) use it to store data. Every change you make in your CMS is recorded in MySQL database. And then every time a visitor visits your site, the content of that database is served up to them.

    Now MariaDB made by the original developers of MySQL and guaranteed to stay open source. MariaDB is developed as open source software and as a relational database it provides a SQL interface for accessing data.

  • Will i get a free domain name ?

    Yes! We make it easy for you by offering a free domain when you sign up for yearly plan. Currently we are giving it free for our Advance hosting plan. Please note that the domain will be available/free until your web hosting plan remains active on our site. We provide this service in as lowest price as possible so you will not even have to spend a penny on this

  • Can i transfer my website to IntroNexus ?

    Yes! If you are using common CMS platforms such as WordPress then there are plenty of tools which are available to make it easier to export from one host to another. But if you are not using common CMS or if you need any help transfer the domain let us know. Our dedicated staff will help you in every angle and absolutely free of charge.

  • Can i buy hosting without a domain name ?

    Yes! If you are using common CMS platforms such as WordPress then there are plenty of tools which are available to make it easier to export from one host to another. But if you are not using common CMS or if you need any help transfer the domain let us know. Our dedicated staff will help you in every angle and absolutely free of charge.

  • Can i upgrade my hosting plan as my website starts growing ?

    Yes! In fact, this is usually what we recommend, and it’s one of the benefits of choosing IntroNexus as your hosting partner. We make the upgrade procedure as simple as possible so that you can start on our budget plans and upgrade as your website starts to grow. We’re there alongside with you at all times and we’re ready to grow with you!

    Many other hosting providers will try to convince you to taking out plans that you neither need nor want. We completely disagree with that. We believe you should pay only for the resources that you need.

  • What kind of support will I get ?

    Here at IntroNexus, we are really proud of our customer support team. We named them our customer success team. If you come across any problem, no matter what it is, just get in touch with us. We’ll do our best to solve it as quickly as possible if it is under control. If it is not then we will point you in the right direction with proper instruction.

    Our customer success team is top-rated within the industry and we have a track record of doing everything in our power to help our customers. We respond quickly and thoroughly and don’t give up until we’ve found a solution. So if you’re having a problem, let us know!

  • How IntroNexus is different than any other hosting provider ?

    If you look at any well-known hosting provider with big name and their plans, initially they will offer you their service literally in pennis, but once you reach out to the final payment stage you will notice that the price is for 2, 3 years or more. Once you purchased from them the renewal is almost three to four folds than the starting price offered. At IntroNexus, we don’t do this kind of trade.

    For us whether you are a first time buyer or an existing user of ours, we offer the same price for the new customer and for the renewal customer too. It will not be 3 to 4 time increased.