Days Money Back Guarantee
Product/Service purchased from IntroNexus may be refundable only if you cancel it within 7 days of transaction.
Note: Some products or services have different requirements or policies for the refund associated with them. including some products/services that are not eligible for a refund under any circumstance. Please see below for refund terms applicable for such products/services:
PRODUCTS/SERVICES AVAILABLE FOR REFUND UNDER STANDARD TERMS
● Hosting (all plans except VPS Hosting)
● Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. es transfers are non-refundable.)
PRODUCTS/SERVICES NOT AVAILABLE FOR REFUND
● Domain Name Renewals
● New Domain
● ID Protection
● Redemption Fees
PRODUCTS/SERVICES WITH SPECIAL REFUND TERMS
VPS Hosting purchased from IntroNexus may be refundable only if you cancel it within 7 days of transaction. The refund amount will be 50%. The amount will be refunded via the same payment gateway. The refund process will take 3 to 4 business days.
PAYMENT METHOD WITH SPECIAL REFUND TERMS
Please note that products/services purchased using these payment methods can not be refunded to the original payment source:
● ATM Bersama (Indonesia)
● E-banking (Malaysia)
● Alfamart (Indonesia)
● GrabPay (Philippines)
● FPX (Malaysia)
● Multibanco (Portugal)
● DragonPay (Philippines)
● Doku Wallet (Indonesia)
● GCash (Philippines)
However, we can offer refunds to your IntroNexus Balance and/or to PayPal in a case when you provide a valid PayPal account that belongs to you.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 7 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
If you have any inquiries in regards to our Cancellation / Refund, if it's not too much trouble drop an email to [email protected]